Verizon – Richland
Verizon authorized retailer
106 Keene Road
Richland, WA 99352
Phone: 509-221-1024
Hours
- Mon 9 AM - 8 PM
- Tue9 AM - 8 PM
- Wed9 AM - 8 PM
- Thu9 AM - 8 PM
- Fri9 AM - 8 PM
- Sat10 AM - 6 PM
- Sun11 AM - 5 PM
*Holiday hours may vary
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About the store
Visit the Verizon Authorized Retailer – Cellular Plus store located across the street from Ace Hardware in Richland, Washington for the latest Verizon smartphones, tablets, smartwatches and wireless accessories.
April J.
17:12 20 Dec 25
Domm at the Verizon store on Keene provided exceptional customer service. He was extremely knowledgeable on business account promotions, Iphone models, and their accessories, he took the time to give thorough explanations so I could make an informed decision. Domm truly went above and beyond by helping me get my new phone fully setup. I highly recommend Domm and the Verizon store on Keene.
Renea B.
04:46 23 Nov 25
Brenton was amazing!! Super helpful, fast and knew how to do his job well enough that I felt comfortable leaving our phones there while they transferred to the new ones. Hands down the best customer service I have had with any of the Verizon’s in Tri cities. Highly recommend Brenton.
April B.
01:01 13 Nov 25
Brenton is absolutely an outstanding representative for his excellent customer service, friendly attitude, and effectiveness in getting problems solved! My account got very messed up from a previous rep and Brenton cleared that up for me. Hands down the best service I've ever gotten from Verizon!
James H.
19:51 23 Oct 25
David is very professional. He was very patient. He worked tirelessly in transferring data between my phones.. I bought my latest phone from him because the company store was rude. I was frustrated with my ignorance of the processes and he was patient with me.
I recommend him as your go to salesman/technician. Thank you!
I recommend him as your go to salesman/technician. Thank you!
Green509
22:55 19 Oct 25
Went into Verizon to upgrade my iPhone, and David K made the whole process quick and easy. He was knowledgeable and professional, and honestly made something I usually dread feel simple. I might not wait another five years for my next upgrade after this experience!
Shari S.
20:43 17 Oct 25
Joshua was absolutely THE BEST customer service representative that I have EVER encountered. He was patient, knowledgeable, transparent, respectful. I would go back to him in a heartbeat and wait for him to help me if I need any further assistance with anything at this Verizon location. Thank you Joshua
Marya G.
22:59 10 Oct 25
Celeste did an excellent job helping me solve my cell phone issue, she was very helpful and understanding about it. She explained everything in detail and just went above and beyond. Thank you Celeste.
DANA MARIE R.
15:39 29 Sep 25
Jared's customer service is phenomenal! He has always went above and beyond his duties to make sure that whatever I was there to have done, I was taken care of and left the store happy. In fact, it's the only Verizon store I'll go to, even though there are other Verizon stores closer to where I live. If you want something done right, I recommend taking your Verizon business to Jared's store on Keene Rd. I know without a doubt you'll leave just as happy and content with his service as I always seem to be!
Brenda G.
19:44 09 Sep 25
Jared was very helpful and provided great customer service. Process was smooth and easy, he let me know about all promotions going on and gave me the promotion I liked best!